🔄 Exchange Policy

At Gravity Book World, we want you to be fully satisfied with your purchase. If you’ve received the wrong item, a damaged product, or need to exchange due to a genuine issue, we’re here to help!

✅ Eligibility for Exchange

You may request an exchange if:

  • You received a damaged or defective item

  • The product you received is different from what you ordered

  • You received an expired or missing item in your package

  • The item is unopened, unused, and in its original packaging

🕒 Exchange request must be made within 3 days of delivery.

❌ Items Not Eligible for Exchange

  • Products that are used, opened, or damaged by the customer

  • Items returned after 3 days of delivery

  • Stationery essentials like pens, pencils, erasers (unless damaged/wrong item)

  • Personalized or custom items

🔄 How to Request an Exchange

  1. 📞 Call/WhatsApp: 9385728328 / 9385728428 / 9385728528 / 9385728628

  2. ✉️ Email: gravitybookworldgobi@gmail.com

  3. Include:

    • Order ID

    • Product photo/video clearly showing the issue

    • Reason for exchange

Once verified, we will initiate pickup (if applicable) and send you a replacement at no extra cost.

🔁 Exchange Process Timeline

  
Raise exchange requestWithin 3 days
Verification by our team1–2 business days
Pickup/return (if needed)2–4 business days
Dispatch of new item1–3 business days
 

📦 Return Pickup Terms

  • The product must be packed securely to avoid damage in transit.

  • Pickup availability depends on your location. If reverse pickup is unavailable, we’ll guide you to return the item manually.

🙌 Our Promise

We aim to provide a smooth and fair exchange experience. If there’s ever an issue, our team is always ready to assist.

🛍️ Shop with confidence at Gravity Book World – where your satisfaction is our priority.