Return & Refund Policy – Gravity Book World
At Gravity Book World, we value your satisfaction and aim to offer you a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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You may return most new, unused, and unopened items within 7 days of delivery.
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Items must be returned in their original packaging, unused, and in saleable condition.
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Products such as customized diaries, printed materials, or used stationery are not eligible for return unless damaged or defective.
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To initiate a return, please contact our support team at support@gravitybookworld.com or call us at [your customer support number] with your order details.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Damaged or Defective Items
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If you received a damaged or incorrect item, please report it within 48 hours of delivery.
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Share clear images of the product and packaging with your complaint for a quicker resolution.
Cancellations
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Orders can be canceled within 12 hours of placement or before shipping, whichever comes first.
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If the order has already been shipped, the standard return policy will apply.
Need Help?
For any questions or assistance, reach out to us at:
📞 Call/WhatsApp: 9385728328 / 9385728428 / 9385728528 / 9385728628
✉️ Email: gravitybookworldgobi@gmail.com
